Special Edition: Letter to my Management Company
Dear Sir or Madam,
I am writing this in order to have a written record of the current situation regarding the stove in my apartment. I am Dennis Higgins, tenant of the <<MY ADDRESS>> property. I called yesterday, Thursday February 26th, 2009 at 2:29pm and spoke with T***. I explained that while my pilot light was on, neither my oven nor my burners on my stove were working. She said that it was too late in the day for someone to come by, but within 48 hours, someone would be by to fix my stove. Fair enough.
On Friday, February 27th, 2009 at 2:06pm, I called back to see what the status was of my work order. I spoke with J**, who did not appear to be aware of the issue, but assured me that she would call back with an update for me. She called back that same day at 3:25pm, to inform me that the soonest that someone can come to check my stove was Monday. I explained that I have no other means of cooking while my stove is down. J** apologized and explained that because of the relative antiquity of my stove, there was only one specialist who could look at it and they can only come on Monday. I grew frustrated with the situation, and J** said that I could hire someone to come out sooner at my own expense. At that point, I admit that I took out some of my frustrations out on J**, interrupting her frequently, resulting in frequent statements that fixing my stove is out of her lane and that there was little she could do about it. When I asked to talk with someone who can possibly expedite the matter, I was told that I could leave a voice mail for Je**, in Resident Relations. I left a voice mail and waited about a half hour to let some of my frustration vent away and now I am writing this to underscore my concern about this situation.
I am currently on convalescent leave for eye surgery. Outside of appointments with my surgeon, I am unable to leave my apartment until the middle of next week. As a result, I am limited to what I can prepare within my apartment and what can be delivered. With my stove inoperative, the choice remaining is far less healthy and far more expensive. I do not appreciate the lack of urgency and care shown to my situation by <<MANAGEMENT COMPANY>> While I understand that T*** and J** are not able to snap their fingers and fix my stove, they are the public face of <<MANAGEMENT COMPANY>>. I apologize again for taking some of my frustration out on J**, but as I cannot speak with the Antique Stove Specialist who will no doubt enjoy his or her weekend and home-cooked meals while I eat nothing but pizza and chinese delivery, they were the only ones I could speak with and voice my concerns.
This apartment is nice and has a lot of potential. The longer I stay here, the more I see things I can do with it to make it a truly enjoyable home. When I am deployed to far off locations, I would like to have this place waiting for me when I come home from Iraq, Djibouti, New Jersey, whatever inhospitable place the Army deems fit to send me. Unfortunately, if I can’t count on the management company to maintain it, I may have to break lease as soon as my next set of orders come down. I don’t want to do that, but if certain patterns evolve, I may have no choice.
Thank you for listening (well, reading) my concerns. I hope they are resolved quickly.
Very Respectfully,
Dennis Higgins
